Refund and Cancellation Policy

This page explains how to raise cancellation, billing, or refund questions about a software services engagement with LamDrift. The applicable project agreement and any rights provided by law determine the outcome. The website does not take payments or sell an engagement through an online checkout.

Before committing to a project

The project agreement should specify fees, payment stages, any advance payment, cancellation notice, and how completed work and committed costs are treated. It should also explain delivery acceptance and handover arrangements.

There is no standard deposit percentage, cancellation period, or refund processing deadline established by this website. Ask for these points to be recorded before making a payment.

Requesting a cancellation

Send a cancellation request to admin@lamdrift.com, identifying the project and the date you would like work to stop. Follow any notice process set out in your agreement. Sending a request does not by itself resolve outstanding payment, access, or handover obligations.

The relevant issues may include work completed, work in progress, approved third-party commitments, payments already made, and the contractual treatment of each. A change in project direction does not automatically determine whether a refund is due.

Billing errors and service concerns

If you believe a payment was duplicated, an invoice is incorrect, or agreed work has not been supplied, describe the issue and include the invoice reference. Do not send full payment card details, passwords, or banking credentials.

A billing correction, refund, additional work, or another remedy may be appropriate depending on the facts, the agreement, and applicable law. This policy does not exclude statutory remedies or declare all service fees non-refundable.

Prepaid amounts and third-party costs

Whether unused prepaid amounts are refundable depends on the agreement and applicable law. The same applies to charges for work already performed or external costs such as licences, hosting, and paid services. Such costs should be identified and their treatment made clear in the project terms.

Do not assume that every third-party cost is non-refundable or that every advance payment is forfeited on cancellation.

Support and maintenance arrangements

For ongoing support, check the agreed billing period, notice requirement, renewal process, and treatment of unused capacity. This website does not establish automatic renewal, a default notice period, or a rule that unused capacity expires.

Processing a request

Include your name, project or invoice reference, the amount in question if relevant, and the reason for your request. Any approved refund should be documented with its amount, payment route, and expected processing time. Payment-provider processing can affect when funds arrive.

If a concern remains unresolved, the applicable dispute process and legal rights remain available. Contact admin@lamdrift.com for billing and cancellation questions.